HydroTru's Frequently Asked Questions
At HydroTru, we believe in clear communication and ensuring our cherished customers are always informed. Whether you're curious about our shipping details or return policies, we've compiled a list of frequently asked questions to guide you. Dive in to discover more about the HydroTru experience, and if your query isn't addressed, don't hesitate to reach out. We're here for you, every step of the way.
Shipping & Delivery
Bringing HydroTru to Your Doorstep
At HydroTru, luxury is accessible. We offer free shipping on all orders, no minimums!
Typically, orders are processed in 24h and delivered within 3-5 business days. However, during peak seasons or promotions, there might be slight delays.
Yes, once your order is shipped, you'll receive a tracking number via email. Use this number on our 'Order Status' page to track your package.
Refunds & Returns
Our Assurance of Satisfaction
We accept returns within 30 days of the purchase date. Products should be unused, in their original packaging. Please refer to our 'Refund & Returns' policy for detailed information.
Once we receive your returned item and inspect it, your refund will be processed within 5-7 business days. The amount will be credited to your original payment method.
We apologize for the inconvenience. Please contact our customer service immediately with photos of the damaged product, and we'll assist you promptly.
Yes, if you wish to exchange an unused product for another variant or size, please contact our customer service for assistance
